Convenient Virtual Care Options
Our virtual care options give you convenient access to care from the comfort of your home or while you’re on the go. You can connect with a Sanford Health provider using your computer or mobile device from anywhere with an internet connection.
Get care when you need it and start feeling better.
E-Visits
Request an e-visit through My Sanford Chart. You’ll complete an online questionnaire and get a diagnosis from a provider within hours.
Video Visits
All it takes to connect to a health care provider is a device with internet access. Video visits are available 24/7.
Virtual Behavioral Health
Schedule an online visit with a licensed therapist or psychiatrist from the comfort and privacy of home.
E-Visits
With an e-visit, you’ll complete an online questionnaire about your symptoms using My Sanford Chart. A Sanford Health provider will then assess your condition and respond within four hours.
The provider’s response will include:
- A diagnosis and treatment plan
- Prescriptions, if needed
- Next steps, including visiting a clinic for further evaluation or testing
You’ll receive the provider’s response through My Sanford Chart.
Who can complete an e-visit?
E-visits are available to anyone in Minnesota, North Dakota and South Dakota.
When to do an e-visit
E-visits are appropriate for several common issues including:
2 months to 2 years old
- Diaper rash 2 months and older
- Eyelid infection (blepharitis)
- Head lice
- Insect bites
- Pink eye
- Skin infections
2 years and older
- COVID-19
6 years and older
- Allergies and hay fever
- Rashes
- Sunburn
12 years and older
- Athlete’s foot
18 years and older
- Back pain
- Breastfeeding mastitis
- Cough
- Diarrhea
- Flu
- Heartburn
- Sinus problems
- Urinary problems (females up to age 65)
- Vaginal discharge
How to do an e-visit
- Sign in to your My Sanford Chart account.
- Follow the prompts to describe your symptoms and complete the e-visit questionnaire.
- Wait for a diagnosis and treatment plan.
How much does an e-visit cost?
E-visits are $39. To pay for the visit, you can use a credit, debit, FSA or HSA card.
On-Demand Video Visits
Start an on-demand video visit with a Sanford Health provider using My Sanford Chart. During your video call, you can talk face-to-face with a provider who will evaluate your symptoms and discuss:
- A diagnosis and treatment plan
- Prescriptions, if needed
- Next steps, including visiting a clinic for further evaluation or testing
Who can complete an on-demand video visit?
On-demand video visits are available to anyone in Arizona, Florida, Iowa, Minnesota, Nebraska, North Dakota, South Dakota and Texas.
When to do an on-demand video visit
On-demand video visits are appropriate for urgent care health needs, including:
- Acne
- Allergies or hay fever*
- Athlete’s foot
- Back pain*
- Breastfeeding mastitis
- Cold and Influenza (flu) symptoms*
- Cuts and scrapes
- Head lice and insect bites
- Nausea*
- Heartburn and diarrhea*
- Pink eye or eyelid infections
- Rashes or sunburns
- Runny or stuffy nose*
- Sinus problems
- Urinary symptoms
- Vaginal discharge
*Best care option for this condition
How to do an on-demand video visit
- Sign into your My Sanford Chart account.
- Follow the prompts to get started. After answering a few short questions, you’ll receive a message in My Sanford Chart when a provider is ready to begin.
How much does an on-demand video visit cost?
On-demand video visits are $69. To pay for the visit, you can use a credit, debit, FSA or HSA card.
Virtual Behavioral Health Visits
Schedule a virtual behavioral health visit with a licensed therapist or psychiatrist using My Sanford Chart. When it’s time for your visit, you can use your computer or mobile device to talk face-to-face with a behavioral health provider.
During a virtual behavioral health visit, a provider can:
- Identify and diagnose mental, behavioral or emotional disorders
- Discuss a treatment plan
- Order prescriptions, if needed
Who can complete a virtual behavioral health visit?
Virtual behavioral health visits are available to anyone ages 10 and older in Iowa, Minnesota, North Dakota or South Dakota.
When to do a virtual behavioral health visit
Schedule a Virtual Behavioral Health Visit with a therapist if you have:
- A new mental health concern
- A change in your eating or sleeping habits or lack joy in what you used to
- Unhealthy habits that are becoming problematic
- Relational or emotional problems including trouble managing emotions at work or home
- Feelings of being burned out
Schedule a Virtual Behavioral Health Visit with a psychiatrist if you have:
- Seen a psychiatrist in the past for your concern
- Been taking medications for the following: Bipolar disorder, ADHD, Psychosis, Schizophrenia or other serious mental health conditions
- Noticed a serious change in your mood such as going from very depressed to very energetic soon after
- Seen or heard things others do not see or hear
How to do a virtual behavioral health visit
- Sign in to your My Sanford Chart account.
- Select Virtual Behavioral Health.
- Follow the prompts and choose a time that works best for you.
My Sanford Nurse
What is My Sanford Nurse
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Reach an experienced Sanford Health nurse now over the phone. Available 24 hours a day, seven days a week, a nurse is here to assess your symptoms and answer your health questions. Based on your condition, your nurse can tell you whether to go to the clinic or the ER. |
Call a Nurse Today
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